Stage Three – Customer Relations Manager
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing director at the address below, or via email@example.com.
Your letter will be acknowledged within three working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Within fifteen working days the branch manager/ managing director will detail their findings and recommendations in a written response to you, to confirm our ‘final ‘viewpoint’ on the matter.
Taylor Walsh Property Consultants (Lincoln) Ltd,
27-28 Silver Street
Stage Four – The Property Ombudsman
After you have received our final viewpoint letter, if you are not satisfied with the proposed resolution, you may approach The Property Ombudsman Service (TPOS). Details of how to do this are contained within the final viewpoint letter alongside a link to The Property Ombudsman Service (TPOS) consumer guide at www.tpos.co.uk
Please note that if you do wish to contact The Property Ombudsman Service (TPOS), you must do so within 12 months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service (TPOS) will not consider your complaint until our internal complaints procedure has been exhausted.
Milford House 43-45 Milford Street Salisbury Wiltshire, SP1 2BP
Email: firstname.lastname@example.org Telephone: 01722 333306